Terms & Conditions

Online Store Regulations www.rowerbaza.pl Effective from 17.05.2025

I. General Provisions

These Regulations define the general terms and conditions, the manner of providing services electronically, and sales conducted via the Online Store www.rowe.pl. The Store is run by CORPORATION DANTE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, conducting business under the name CORPORATION DANTE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the register of entrepreneurs of the Central Registration and Information on Business (Centralna Ewidencja i Informacja o Działalności Gospodarczej) maintained by the Minister of Development, at ul. Marii Jaremy, No. 1, Apt. 8, Kraków, postal code 31-318, NIP (Tax Identification Number): 9452250763, REGON (National Business Registry Number): 520646389, hereinafter referred to as the Seller.
Contact with the Seller can be made via:
- email address: rowerbaza@gmail.com,
- telephone number: +48 792252154,
- contact form available at: https://rowerbaza.pl/index.php?route=information/contact.
These Regulations are continuously available on the website https://rowerbaza.pl, in a manner that allows for their acquisition, reproduction, and recording of their content by printing or saving on a carrier at any time.
The Seller informs that the use of services provided electronically may involve risks on the part of every Internet user, consisting of the possibility of malicious software being introduced into the Client's IT system and the acquisition and modification of their data by unauthorized persons. To avoid the risk of the aforementioned threats, the Client should use appropriate technical measures that will minimize their occurrence, in particular antivirus programs and a firewall.
The Seller has designated a single point of contact for communication with Clients, with authorities of European Union member states, the European Commission, and the Digital Services Board, as referred to in the DSA Regulation. Communication at this point is conducted at the e-mail address indicated in point 2 above, in Polish and English.

II. Definitions

The terms used in the Regulations mean:

Working Days – these are days from Monday to Friday, excluding public holidays.

Client – a natural person with full legal capacity, a natural person conducting business activity, a legal person, or an organizational unit that is not a legal person, to which specific provisions grant legal capacity, who places an Order within the Online Store or uses other Services available in the Online Store.

Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
Account – a part of the Online Store assigned to a given Client, through which the Client can perform specific actions within the Online Store.
Consumer – a Client who is a consumer within the meaning of Art. 22[1] of the Civil Code.
Entrepreneur – a Client who is an entrepreneur within the meaning of Art. 43[1] of the Civil Code.
Regulations – this document.
DSA Regulation - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act).
Goods – a product presented in the Online Store, the description of which is available with each presented product.
Sales Agreement – a Sales Agreement for Goods within the meaning of the Civil Code, concluded between the Seller and the Client.
Services – services provided by the Seller to Clients electronically within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
Consumer Rights Act – the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827).
Act on Rendering Electronic Services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended).
Order – a declaration of intent by the Client, aiming directly at concluding a Sales Agreement, specifying in particular the type and quantity of Goods.

III. Rules for Using the Online Store

Using the Online Store is possible provided that the IT system used by the Client meets the following minimum technical requirements:
- a computer or mobile device with Internet access,
- access to electronic mail,
- web browser Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer,
- enabling Cookies and Javascript in the web browser.
Using the Online Store means any activity of the Client that leads to their familiarization with the content contained in the Store.
The Client is obliged in particular to:
- not provide or transmit content prohibited by law, e.g., content promoting violence, defamatory content, or content violating personal rights and other rights of third parties,
- use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
- not take actions such as: sending or posting unsolicited commercial information (spam) within the Online Store,
- use the Online Store in a way that is not burdensome for other Clients and for the Seller,
- use any content posted within the Online Store only for personal use,
- use the Online Store in a manner consistent with the provisions of the law in force in the Republic of Poland, the provisions of the Regulations, as well as with the general principles of using the Internet.

IV. Services

The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
The Account maintenance service in the Online Store is available after registration. Registration takes place by filling in and accepting the registration form, available on one of the Store's pages. The agreement for the provision of the Account maintenance service in the Online Store is concluded for an indefinite period and is terminated when the Client sends a request to delete the Account.
The Client has the option of sending messages to the Seller using the contact form. The agreement for the provision of a service consisting in making an interactive form available to Clients to contact the Seller is concluded for a fixed period and is terminated when the Seller provides a response.
The Client has the option of receiving commercial information from the Seller in the form of messages sent to the e-mail address provided by the Client (Newsletter service). For this purpose, a correct e-mail address must be provided or the appropriate box in the registration form or Order form must be activated. The Client may at any time withdraw consent to receive commercial information. The Newsletter service agreement is concluded for an indefinite period and is terminated when the Client sends a request to remove their e-mail address from the Newsletter subscription or unsubscribes using the link provided in the content of the message sent as part of the Newsletter service.
The Seller has the right to organize occasional contests and promotions, the terms of which will be announced each time on the Store's websites. Promotions in the Online Store cannot be combined, unless the Regulations of a given promotion state otherwise.
In the event of a breach of these Regulations by the Client, the Seller, after a prior unsuccessful call to cease or remove the breaches, with a designated appropriate deadline, may terminate the service agreement with a 14-day notice period.

V. Procedure for Concluding a Sales Agreement

Information about Goods provided on the Store's websites, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to conclude an Agreement, within the meaning of Art. 71 of the Civil Code.
All Goods available in the Online Store are brand new, free from physical and legal defects, and have been legally introduced to the Polish market.
If the Seller uses mechanisms for individual price adjustment based on automated decision-making, they will inform the Consumer about this each time when placing an Order, taking into account the requirements imposed in this respect by personal data protection regulations.
A condition for placing an Order is having an active e-mail account.
When placing an Order via the Order form available on the Online Store's website, the Order is submitted to the Seller by the Client in electronic form and constitutes an offer to conclude a Sales Agreement for the Goods that are the subject of the Order. An offer submitted in electronic form binds the Client if the Seller sends a confirmation of acceptance of the Order for processing to the e-mail address provided by the Client, which constitutes the Seller's declaration of acceptance of the Client's offer, and upon its receipt by the Client, a Sales Agreement is concluded.
Placing an Order in the Online Store by telephone or by sending an electronic message takes place on Working Days and during the hours indicated on the Online Store's website. For this purpose, the Client should:
- provide in the content of the electronic message addressed to the Seller the name of the Goods from among the Goods on the Store's website and its quantity,
- indicate the method of delivery and form of payment from the delivery and payment methods listed on the Store's website,
- provide the data necessary for the execution of the Order, in particular: name and surname, place of residence, and e-mail address.

Information on the total value of the Order is provided each time by the Seller orally after the entire Order has been completed or by informing by e-mail, along with information that the conclusion of the Sales Agreement by the Client entails the obligation to pay for the ordered Goods; at that moment, the Sales Agreement is concluded.
In the case of a Client who is a Consumer, the Seller, each time after an Order is placed by telephone or e-mail, sends the Client a confirmation of the terms of the placed Order, which will include information regarding:
- description of the subject of the Order,
- unit and total price of the ordered products or services, including taxes, delivery costs, and additional costs (if any),
- method of contacting the Seller and their registration data,
- chosen method and date of payment,
- chosen method of delivery,
- delivery time,
- Client's contact details,
- Regulations,
- that the conclusion of the Agreement entails the obligation to pay for the placed Order,
- information about the right to withdraw from the Agreement along with its model form.
The Agreement is concluded when the Client, being a Consumer (in response to the confirmation of the Order terms sent by the Seller), sends an e-mail to the Seller's e-mail address, in which the Client: accepts the content of the sent Order and agrees to its execution, and accepts the content of the Regulations and confirms familiarization with the information on withdrawal from the Agreement.
After concluding the Sales Agreement, the Seller confirms its terms to the Client by sending them to the Client's e-mail address or in writing to the address provided by the Client.
The Sales Agreement is concluded in Polish, with content consistent with the Regulations.

VI. Delivery

Delivery of Goods is limited to the territory of the Republic of Poland and is carried out to the address indicated by the Client when placing the Order.
The Client can choose the following forms of delivery for ordered Goods:
- via a courier company,
- delivered to a Parcel Locker (Paczkomat),
- personal collection at the Seller's personal collection point.
The Seller, on the Store's websites in the Goods description, informs the Client about the number of Working Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of Goods.
The delivery and Order processing time is counted in Working Days in accordance with point VII subpoint 2.
The Seller, in accordance with the Client's wishes, provides a receipt or a VAT invoice covering the delivered Goods along with the Goods.
If different processing periods are specified for Goods covered by an Order, the longest of the specified periods applies to the entire Order.

VII. E-receipts

E-receipt - this is a fiscal document in electronic form, the scope of which is regulated by the Act on Value Added Tax of March 11, 2004, the Regulation of the Minister of Finance on cash registers, and the Regulation of the MPiT (Ministry of Entrepreneurship and Technology) on criteria and technical conditions that cash registers must meet.
The condition for issuing an e-receipt is the Client's consent. The Client agrees to the issuance of an e-receipt, as well as to the method of its issuance, by accepting the store's regulations.
The Seller issues an e-receipt to the Client via the eparagony.pl system and repository of electronic fiscal receipts.
The issuance of an e-receipt occurs through and at the moment of successful saving of the document in the eparagony.pl system's document repository. The Client gains access to the document and its readable view via a unique hyperlink sent by the Seller to the Client's e-mail address provided in the order.
In case of problems with accessing the document or its readable view, the Client should check the SPAM folder and contact the Seller immediately.
The Seller may additionally send a one-time notification to the Client to the phone number provided by them in the order to inform them about the fact of issuing and delivering the e-receipt.

VIII. Prices and Payment Methods

The prices of Goods are given in Polish zlotys and include all components, including VAT, customs duties, and other fees.
The Client can choose the following payment methods:
- bank transfer to the Seller's bank account (in this case, the execution of the Order will begin after the Seller sends the Client confirmation of acceptance of the Order, and shipment will be made immediately after the funds are credited to the Seller's bank account and the Order is completed);
- cash on personal collection - payment at the Seller's personal collection point (in this case, the execution of the Order will be carried out immediately after the Seller sends the Client confirmation of acceptance of the Order, and the Goods will be released at the Seller's personal collection point);
- cash on delivery, payment to the supplier upon delivery (in this case, the execution of the Order and its shipment will begin after the Seller sends the Client confirmation of acceptance of the Order and the Order is completed);
- electronic payment (in this case, the execution of the Order will begin after the Seller sends the Client confirmation of acceptance of the Order and after the Seller receives information from the settlement agent's system about the payment made by the Client, and shipment will be made immediately after the Order is completed);
- payment in an installment system (in this case, the execution of the Order will begin after the Seller sends the Client confirmation of acceptance of the Order, its completion, and after receiving payment for the ordered Goods from Credit Agricole or Santander Consumer Bank S.A.).
The Seller informs the Client on the Store's websites about the deadline by which they are obliged to make payment for the Order. In the event of non-payment by the Client within the period referred to in the preceding sentence, the Seller, after a prior unsuccessful call for payment with a designated appropriate deadline, may withdraw from the Agreement pursuant to Art. 491 of the Civil Code.

IX. Right to Withdraw from the Agreement

A Client who is a Consumer may withdraw from the Agreement without giving a reason by submitting an appropriate statement within 14 days. To meet this deadline, it is sufficient to send the statement before its expiry.
The Client may formulate the statement independently or use the model withdrawal statement, which is Annex No. 1 to the Regulations.
The 14-day period is counted from the day on which the Goods were delivered or, in the case of a Service Agreement, from the day of its conclusion.
Upon receipt of the Consumer's withdrawal statement, the Seller will send a confirmation of receipt of the withdrawal statement to the Consumer's e-mail address.
The Consumer's right to withdraw from the Agreement is excluded in the case of:
- An Agreement for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, they will lose the right to withdraw from the agreement, and has acknowledged this;
- An Agreement in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawing from the Agreement;
- An Agreement in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs;
- An Agreement in which the subject of the service is Goods that are liable to deteriorate or expire rapidly;
- An Agreement in which the subject of the service is Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
- An Agreement in which the subject of the service are Products which, after delivery, due to their nature, become inseparably mixed with other items;
- An Agreement in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control;
- An Agreement in which the Consumer has expressly requested that the Seller visit them to carry out urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or delivers Goods other than spare parts necessary for the performance of the repair or maintenance, the right to withdraw from the Agreement applies to the additional services or Goods;
- An Agreement in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; delivery of newspapers, periodicals or magazines, with the exception of a subscription Agreement;
- An Agreement concluded by way of a public auction;
- An Agreement for the provision of services for which the Consumer is obliged to pay the price, in cases where the Consumer has expressly requested the Seller to come to them to carry out a repair, and the service has already been fully performed with the express and prior consent of the Consumer.
- An Agreement for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the agreement specifies the day or period of service provision;
- An Agreement for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller began the performance with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the Seller has performed the service, they will lose the right to withdraw from the agreement, and has acknowledged this, and the Seller has provided the consumer with confirmation as referred to in Art. 15 para. 1 and 2 or Art. 21 para. 1 of the Consumer Rights Act.
Other exceptions to the right to withdraw from the Agreement are indicated in Art. 38 para. 2 of the Consumer Rights Act.
In the event of withdrawal from a distance Agreement, the Agreement is considered not concluded. What the parties have provided is returned unchanged, unless the change was necessary to establish the nature, characteristics, and functionality of the Goods. The return should take place immediately, no later than within 14 days. The purchased Goods should be returned to the Seller's address.

The Seller shall, immediately, but no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, return to the Consumer all payments made by them, including the costs of delivering the Goods. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer agrees to a different method of return, provided that this method does not entail any cost for the Consumer. The Seller may withhold the reimbursement of payments received from the Client until they have received the item back or the Client has supplied evidence of having sent back the item, whichever is the earliest, unless the Seller has offered to collect the item from the Client themselves.
If the Consumer, when placing the order, chose a method of delivering the Goods to themselves other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by them.
The Client bears only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.

X. Complaints Regarding Goods under Statutory Warranty (Rękojmia)

The Seller undertakes to deliver Goods that are in conformity with the Agreement.
The Seller is liable under the statutory warranty for non-conformity of the Goods with the agreement on the terms specified in the Consumer Rights Act towards a Client who is a Consumer and a Client who is a natural person concluding an Agreement directly related to their business activity, when the content of this Agreement shows that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business. Statutory warranty towards Entrepreneurs is excluded.
Complaints arising from the violation of the Client's rights guaranteed by law, or under these Regulations, should be addressed to CORPORATION DANTE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Marii Jaremy, No. 1, Apt. 8, Kraków, postal code 31-318, to the e-mail address: info@e-rower.pl, telephone number 33 488 12 61, or by using the contact form.
In order to have the complaint processed, the Client should send or deliver the complained Goods, if possible, attaching proof of purchase. The Goods should be delivered or sent to the address indicated in point 3.
The Seller undertakes to process each complaint within 14 days of its receipt.
In the event of deficiencies in the complaint, the Seller will call upon the Client to supplement it to the necessary extent immediately, but no later than within 7 days from the date of receipt of the call by the Client.

XI. Complaints Regarding the Provision of Electronic Services

The Client may submit complaints to the Seller in connection with the functioning of the Store and the use of Services. Complaints can be submitted in writing to the address: e-rower.pl Bartłomiej Buchta, ul. Żywiecka 83, 43-300 Bielsko-Biała, to the e-mail address: rowerbaza@gmail.com, telephone number +48 792252154, or by using the contact form.
In the complaint, the Client should provide their name and surname, correspondence address, type and description of the problem that occurred.
The Seller undertakes to process each complaint within 14 days, and if this is not possible, to inform the Client within this period when the complaint will be processed. In the event of deficiencies in the complaint, the Seller will call upon the Client to supplement it to the necessary extent within 7 days from the date of receipt of the call by the Client.

XII. Guarantees

Goods may have a manufacturer's, Seller's, or importer's guarantee.
In the case of Goods covered by a guarantee, information regarding the existence and content of the guarantee and the period for which it was granted is presented each time in the description of the Goods on the Store's websites.

XIII. Out-of-court Dispute Resolution and Claim Redress

A Client who is a Consumer has, among others, the following possibilities of using out-of-court complaint handling and claim redress methods:
- is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection (Inspekcja Handlowa) with a request to resolve a dispute arising from the concluded Sales Agreement;
- is entitled to apply to the voivodeship inspector of the Trade Inspection with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Client and the Seller;
- may obtain free assistance in resolving a dispute between the Client and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation via the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address porady@dlakonsumentow.pl;
- submit their complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

XIV. Personal Data Protection

Personal data provided by Clients is collected and processed by the Seller in accordance with applicable law and in accordance with the Privacy Policy, which constitutes Annex No. 2 to the Regulations.

XV. Final Provisions

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, internet domain, the Online Store's website, as well as to forms and logos, belong to the Seller, and their use may only take place in the manner specified and consistent with the Regulations.
The resolution of any disputes arising between the Seller and a Client who is a Consumer shall be submitted to the courts competent in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.

The resolution of any disputes arising between the Seller and a Client who is an Entrepreneur shall be submitted to the court competent for the Seller's registered office.
The provisions contained in these Regulations concerning the Consumer, regarding withdrawal from the agreement and complaints, apply to a natural person concluding an agreement directly related to their business activity, when the content of this agreement shows that it does not have a professional character for this person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business. The provisions on out-of-court dispute resolution and claim redress do not apply.
In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Act on Rendering Electronic Services, the provisions of the Consumer Rights Act, and other relevant provisions of Polish law shall apply.
All Clients will be informed of any changes to these Regulations through information on the main page of the Online Store containing a summary of changes and the date they come into force. Clients with an Account will be additionally informed about the changes along with their summary to the e-mail address they provided. The effective date of the changes will not be shorter than 14 days from the date of their announcement. If a Client with a Client Account does not accept the new content of the Regulations, they are obliged to notify the Seller of this fact within 14 days from the date of being informed about the change in the Regulations. Notifying the Seller of non-acceptance of the new content of the Regulations results in the termination of the Agreement.

Appendix No. 1: Withdrawal form from the agreement

....................................., on .....................................

rowerbaza.pl

CORPORATION DANTE

LIMITED LIABILITY COMPANY,

ul. MariiI Jaremy, no. 1, lok. 8,

Krakow, postcode 31-318

email: rowerbaza@gmail.com

tel.: +48 792252154

Name and surname of the consumer(s):

…………………………………………………………………………………………………………

Consumer(s) address: ……………………………………………………………………………………………………………

Bank account number:

.........................................................................................................................................................

Withdrawal form from the contract

(complete and return only if you wish to withdraw from the contract)

I hereby inform you about the withdrawal from the sales contract of the following product:

Order number:

....................................................................................................................................................................

Product name:

.........................................................................................................................................................................................................................................................

Date of conclusion of the contract:

.........................................................................................................................................................

Best regards,

.....................................

You have the right to withdraw from the contract within 14 days without without giving any reason. The withdrawal period expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.

To exercise the right to withdraw from a distance contract, you must inform us by e-mail (rowerbaza@gmail.com), by phone (+48 792252154) or by letter (to the address Rowerbaza.pl CORPORATION DANTE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. MariiI Jaremy, no. 1, lok. 8, Krakow, postcode 31-318) of your decision to withdraw from this contract by means of an unequivocal statement.

Appendix No. 2: Privacy Policy

General Information

This document defines the principles of the Privacy Policy in the Online Store (hereinafter referred to as the "Online Store"). The Administrator of the Online Store is CORPORATION DANTE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, entered into the register of entrepreneurs of the Central Register and Information on Economic Activity kept by the Minister of Development, at ul. MariiI Jaremy, no. 1, lok. 8, Kraków, postal code 31-318, NIP: 9452250763, REGON: 520646389..

The words used in capital letters have the meaning given to them in the regulations of this Online Store.

Personal data collected by the Online Store Administrator are processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119, p. 1), hereinafter referred to as: GDPR.

The Online Store Administrator makes special efforts to protect the privacy and information provided to him, concerning the Online Store Customers. The Administrator selects and applies appropriate technical measures, including programming and organizational measures, with due diligence, ensuring the protection of processed data, in particular protects data against unauthorized access, disclosure, loss and destruction, unauthorized modification, as well as against their processing in violation of applicable law.

The addressee of the possibility of using the Goods and Services available on the website are not children under the age of 16. The personal data administrator does not envisage the intentional collection of data concerning children under the age of 16.

Personal data

Personal data administrator

The administrator of your personal data is:

CORPORATION DANTE

LIMITED LIABILITY COMPANY,

ul. MariiI Jaremy, no. 1, lok. 8,

Krakow, postal code 31-318

In the matter of your personal data, you can contact the Personal Data Administrator by:

e-mail: rowerbaza@gmail.com

traditional mail: ul. MariiI Jaremy, no. 1, lok. 8, Krakow, postal code 31-318.

telephone: +48 792252154

Purposes and legal basis of personal data processing

The personal data administrator processes your personal data for the following purposes and scope:

taking action before concluding a contract at your request (e.g. setting up an account), i.e. data provided in the registration form in the Online Store, i.e. e-mail address and password set, gender; if the Account is registered via an external authentication service (e.g. Google+, Facebook) we collect your name and surname, and if you register when purchasing Goods, we collect your name and surname and data provided for the purpose of order fulfillment, such as shipping address; in order to provide Services requiring the creation of an Account, such as: maintaining order history, informing about the status of order fulfillment, we process your data provided in the Account and when purchasing Goods; in order to provide Services that do not require the creation of an Account and purchase of Goods, i.e. browsing the websites of the Online Store, searching for Goods, we process personal data concerning your activity in the Online Store, i.e. data concerning the Goods you have browsed, data concerning the session of your device, operating system, browser, location and unique ID, IP address;

in order to perform the contract for the sale of Goods (e.g. delivery of ordered Goods), we process personal data provided by you when purchasing Goods, such as name and surname, e-mail address, address details, payment details, and if you make a purchase via an Account, an additional password; Payments are handled by PayPro SA. with its registered office in Poznań at ul. Pastelowa 8, postal code: 60-198, KRS: 0000347935; in order to collect statistics on the use of individual functionalities available in the Online Store, to facilitate the use of the Online Store and to ensure the IT security of the Online Store, we process personal data relating to your activity in the Online Store and the amount of time spent on each of the subpages in the Online Store, your search history, location, IP address, device ID, data relating to your web browser and operating system;

in order to determine, pursue and enforce claims and defend against claims in court proceedings and other enforcement bodies, we may process your personal data provided when purchasing Goods or setting up an Account and other data necessary to prove the existence of a claim or which result from a legal requirement, court order or other legal procedure;

in order to consider complaints, complaints and requests and answers to Customers' questions, we process the personal data provided by you in the contact form, complaints, complaints and requests, or in order to answer questions included in another form and some personal data provided by you in the Account, as well as data regarding the order of the Goods and other Services provided by us that are the reason for the complaint, complaint or request and data contained in the documents attached to the complaint, complaints and requests;

for the purpose of marketing our Goods and Services and our customers and partners, including remarketing, we process the personal data provided by you when creating the Account and its update, data regarding your activity in the Online Store, including orders, which are registered and stored via cookies, in particular order history, search history, clicks in the Online Store, login and registration dates, history and your activity related to our communication with you. In the case of remarketing, we use data about your activity in order to reach you with our marketing messages outside the Online Store and we use the services of external suppliers for this purpose. These services consist of displaying our messages on websites other than the Online Store. Details on this can be found in the provisions on Cookies;

in order to organize competitions and loyalty programs, i.e. notifications of collected points, notifications of winnings and advertising our offer, we use your personal data provided in the Account and when registering for a competition or loyalty program. Detailed information on this subject is provided each time in the terms of participation of a given competition or loyalty program;

for the purpose of market and opinion research by us or our partners, i.e. information about the order, your data provided in the Account or when purchasing the Goods, e-mail address. Data collected as part of market research and opinion research are not used by us for advertising purposes. Detailed instructions are provided in the information about a given survey or in the place where you enter your data.

Categories of relevant personal data

The Personal Data Administrator processes the following categories of relevant personal data:

contact details;

data regarding activity in the Online Store;

data regarding orders in the Online Store;

data regarding complaints and applications;

data concerning marketing services.

Voluntary provision of personal data

Providing the required personal data by you is voluntary and is a condition for the provision of services by the Administrator of personal data via the Online Store.

Data processing time

Personal data will be processed for the period necessary to fulfill orders, services, marketing activities and other services performed for the Client. Personal data will be deleted in the following cases:

when the data subject requests their deletion or withdraws the consent granted;

when the data subject does not take action for over 10 years (inactive contact);

after obtaining information that the stored data is outdated or inaccurate.

Some data in the scope of: e-mail address, name and surname, may be stored for the next 3 years for evidentiary purposes, consideration of complaints, grievances and claims related to the services provided by the Online Store - this data will not be used for marketing purposes.

Data concerning orders for paid Goods and services, competitions and loyalty programs will be stored for a period of 5 years from the date of delivery of the order.

We store data on unlogged Customers for a period corresponding to the life cycle of cookies saved on devices or until they are deleted from the Customer's device by the Customer.

Your personal data regarding preferences, behaviors and selection of marketing content may be used as a basis for making automated decisions in order to determine the sales opportunities of the Online Store.

Recipients of personal data

We transfer your personal data to the following categories of recipients:

state authorities, e.g. prosecutor's office, Police, PUODO, President of the UOKiK, if they ask us for it,

service providers that we use to run the Online Store, e.g. to fulfill an order. Depending on the contractual arrangements and circumstances, these entities act on our behalf or independently determine the purposes and methods of their processing.

to the entity providing IT services in the scope of issuing, maintaining and providing access to e-receipts, the telephone number or e-mail address of the Client, which may be processed for the purposes of:

verification whether a given telephone number or e-mail address has been registered in the entity providing services' own products, and in the case of positive verification, making available to the Client within these products the view of e-receipts and additional information from the process of issuing them

sending text messages and other notifications to Customers confirming the issuance of an e-receipt to the IT system of the entity providing IT support for e-receipts.

List of service providers we use to run the Online Store:

ENTITY

PURPOSE

Santander Consumer Bank S.A.

Making payments in the e-Raty Santander Consumer Finanse system.

Credit Agricole Bank Polska Spółka Akcyjna with its registered office in Wrocław

Making payments in the Raty Credit Agricole system.

LeaseLink

Making payments through leasing.

Ceneo sp. z o.o. with its registered office in Poznań

Informing Customers about the store in which they will buy the product they are looking for, what sales conditions the store offers and what opinion it has among Customers.

Sales Intelligence S.A. with its registered office in Gdynia

Informing Customers about the store in which they will buy the product they are looking for, what sales conditions the store offers and what opinion it has among Customers. Operator DHL Express (Poland) sp. z o.o. with its registered office in Warsaw

Order fulfillment.

Operator DPD Polska sp. z o.o.

Order fulfillment.

Operator InPost S.A. with its registered office in Krakow

Order fulfillment.

Operator „RUCH” S.A. with its registered office in Warsaw

Order fulfillment.

Ambro Express Sp. z o.o. Sp. K.

Order fulfillment.

Google Inc. (Google Cloud, Google Analytics, Google Analytics 360, Fabric Software) with its registered office in the USA

Measurement of traffic on websites, reporting of application errors, creation of statistics.

Google Inc. with its registered office in the USA

Determining the profile of Customers – Google AdSense and Google Adwords.

Google Inc. with its registered office in the USA

Analyzing Customer activity.

Google Ireland Ltd (Google Adwords, Double Click Manager, Double Click Search, Remarketing Service, Firebase) based in Ireland

Measuring the effectiveness of advertising campaigns, managing advertising campaigns.

Facebook Ireland based in Ireland

Popularization of the Online Store using the social networking site Facebook.com.

PayPro SA Settlement Agent

Payment execution.

Rights of the data subject

Based on the GDPR, you have the right to:

request access to your personal data;

request rectification of your personal data;

request deletion of your personal data;

request restriction of the processing of personal data;

object to the processing of personal data;

request transfer of personal data.

The personal data controller shall provide you with information on the actions taken in connection with your request without undue delay - and in any case within one month of receiving the request. If necessary, the monthly period may be extended by another two months due to the complex nature of the request or the number of requests.

In each case, the Personal Data Administrator will inform you of such extension within one month of receiving the request, stating the reasons for the delay.

Right of access to personal data (Article 15 of the GDPR)

You have the right to obtain information from the Personal Data Administrator as to whether your personal data is being processed.

If the Administrator processes your personal data, you have the right to:

access personal data;

obtain information on the purposes of processing, categories of personal data being processed, recipients or categories of recipients of such data, the planned period of storing your data or the criteria for determining this period, your rights under the GDPR and the right to lodge a complaint with the supervisory authority, the source of such data, automated decision-making, including profiling and the safeguards used in connection with the transfer of such data outside the European Union;

obtain a copy of your personal data.

If you wish to request access to your personal data, submit your request to the following address: rowerbaza.pl.

The right to rectify personal data (Article 16 of the GDPR)

If your personal data is incorrect, you have the right to request that the Administrator immediately rectify your personal data.

You also have the right to request that the Administrator supplement your personal data.

If you want to request that your personal data be rectified or supplemented, submit your request to the following address: rowerbaza.pl.

If you have registered in the Online Store, you can rectify and supplement your personal data yourself after logging in to the Online Store.

The right to delete personal data, the so-called "right to be forgotten" (Article 17 of the GDPR)

You have the right to request that the Administrator of personal data delete your personal data when:

Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

you have withdrawn a specific consent, to the extent that the personal data were processed based on your consent;

Your personal data were processed unlawfully;

you have objected to the processing of your personal data for direct marketing purposes, including profiling, to the extent that such processing of personal data is related to direct marketing;

you have objected to the processing of your personal data in connection with the processing necessary for the performance of a task carried out in the public interest or the processing necessary for the purposes resulting from the legitimate interests pursued by the Personal Data Administrator or a third party.

Despite the request to delete personal data, the Personal Data Administrator may process your data further in order to determine, pursue or defend claims, about which you will be informed.

If you want to request the deletion of your personal data, submit your request to the following address: rowerbaza.pl.

The right to request the restriction of the processing of personal data (Article 18 of the GDPR)

You have the right to request the restriction of the processing of your personal data when:

you question the accuracy of your personal data - the Personal Data Administrator will limit the processing of your personal data for a period allowing for the verification of the accuracy of this data;

when the processing of your data is unlawful, and instead of deleting your personal data, you request the restriction of the processing of your personal data;

your personal data is no longer needed for the purposes of processing, but it is needed to determine, pursue or defend your claims;

when you have objected to the processing of your personal data – until it is determined whether the legitimate interests of the Personal Data Administrator override the grounds indicated in your objection.

If you wish to request the restriction of the processing of your personal data, submit your request to the following address: rowerbaza.pl.

The right to object to the processing of personal data (Article 21 of the GDPR)

You have the right to object at any time to the processing of your personal data, including profiling, in connection with:

processing necessary for the performance of a task carried out in the public interest or processing necessary for the purposes resulting from the legitimate interests pursued by the Personal Data Administrator or a third party;

processing for the purposes of direct marketing.

If you wish to object to the processing of your personal data, submit your request to the following address: rowerbaza.pl.

The right to request the transfer of personal data (Article 20 of the GDPR)

You have the right to receive your personal data from the Personal Data Controller in a structured, commonly used, machine-readable format and to send it to another personal data controller.

You can also request that the Personal Data Controller send your personal data directly to another controller (if technically possible).

If you want to request the transfer of your personal data, submit your request to the following address: rowerbaza.pl

The right to withdraw consent

You can withdraw your consent to the processing of your personal data at any time.

Withdrawal of consent to the processing of personal data does not affect the lawfulness of the processing carried out on the basis of your consent before its withdrawal.

If you want to withdraw your consent to the processing of your personal data, submit your request to the following address: rowerbaza.pl or use the appropriate functionalities in the Account.

Complaint to the supervisory authority

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of alleged infringement.

In Poland, the supervisory authority within the meaning of the GDPR is the President of the Personal Data Protection Office (PUODO).

"Cookies" files

General information

When browsing the websites of the Online Store, "cookies" files are used, hereinafter referred to as Cookies, i.e. small text information that is saved on your end device in connection with the use of the Online Store. Their use is aimed at the correct operation of the websites of the Online Store.

These files allow you to identify the software used by you and to customize the Online Store individually to your needs.

"Cookies" files usually contain the name of the domain from which they originate, the time of their storage on the device and the assigned value.

Security

The "cookies" files we use are safe for your devices. In particular, it is not possible for viruses or other unwanted software or malware to enter your devices via "cookies".

Types of "cookies"

We use two types of cookies:

Session cookies: they are stored on your device and remain there until the end of the browser session. The saved information is then permanently deleted from your device's memory. The session cookie mechanism does not allow for the collection of any personal data or any confidential information y from your device.

Persistent cookies: they are stored on your device and remain there until they are deleted. Ending a given browser session or turning off your device does not delete them from your device. The persistent cookie mechanism does not allow for downloading any personal data or any confidential information from your device.

Purposes

We also use "cookies" files from external entities for the following purposes:

configuration of the Online Store;

creation of statistics that help understand how Online Store Customers use websites, which allows for improving their structure and content via Google Analytics analytical tools, which are administered by Google Inc. based in the USA. The Google Privacy Policy is available at the following links: http://www.google.com/intl/pl/policies/privacy/, http://www.google.com/intl/pl/policies/privacy/partners/;

presenting and expressing opinions on the websites of the external website Ceneo.pl, which is administered by Ceneo.pl sp. z o.o. with its registered office in Poznań, Cookie Policy available at the following link: http://info.ceneo.pl/polityka_plikow_cookies.

To learn about the principles of using Cookies, we recommend that you read the privacy policies of the above-mentioned companies.

Cookies may be used by advertising networks, in particular the Google network, to display advertisements tailored to your preferences. For this purpose, information about how you navigate the network or the time of using the website may be saved.

To view and edit information about your preferences collected by the Google advertising network, you can use the tool available at the link https://www.google.com/ads/preferences/.

Using the settings of the web browser or using the service configuration, you can independently and at any time change the settings for Cookies, specifying the conditions for their storage and access by Cookies to your device. You can change these settings to block automatic handling of Cookies in the settings of the web browser or to inform about their placement on your device each time. Detailed information about the possibilities and methods of handling Cookies is available in the settings of your software (internet browser).

In order to use Google tools / YouTube / DoubleClick, your personal data may be transferred to the United States, where Google LLC servers are located.

Google LLC is listed in the list of entities participating in the Data Privacy Framework program (link: https://www.dataprivacyframework.gov/s/participant-search), therefore the protection of personal data is adequate in relation to the regulations in force in the European Union, in accordance with Commission Implementing Decision (EU) C(2023) 4745 of 10 July 2023 on the adequate level of protection of personal data in accordance with the EU-US Data Privacy Framework (link: https://commission.europa.eu/system/files/2023-07/Adequacy%20decision%20EU-US%20Data%20Privacy%20Framework_en.pdf).

Google reCAPTCHA v.3

The website uses Google reCAPTCHA v.3 offered by Google Ireland Limited ("Google"), a company registered and operating under Irish law (registration number: 368047), with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland - to monitor user interactions on the website.

You can find more information about the terms of use and data protection on the following website https://policies.google.com/terms?hl=pl and https://policies.google.com/privacy?hl=pl